Refund policy

→ Refund policy

Refund policy

We want you to like what you ordered. If you do not, here is exactly how it works — no fine print, no arguing.

30-day returns

You have 30 days from the day your order is delivered to return anything that is unused and unopened, in its original packaging. Because these are skin and hair products, we cannot resell an item once its seal is broken, so opened products cannot be returned unless something is wrong with them.

If it arrives damaged or wrong

Send us a photo within 48 hours of delivery and we will replace it or refund it in full. You do not need to post it back to us.

If it never arrives

If tracking shows no movement for 15 business days, contact us and we will either resend the order or refund it. You do not have to wait indefinitely.

How to start a return

Message us through our contact page with your order number and, if relevant, a photo. We reply within one business day and will confirm the return address before you send anything back.

Return shipping

For a change-of-mind return, you cover the cost of posting the item back. For a damaged, faulty or incorrect item, we cover everything.

Refunds

Once we receive the item, or once we have approved a photo claim, the refund goes back to your original payment method within 5 to 10 business days. Your bank may take a little longer to show it. Original shipping was free, so there is nothing to deduct.

Cancellations

Contact us as soon as possible. If your order has not been dispatched yet, we will cancel it and refund you in full. Once it has shipped, it becomes a normal return.